Claims Service Line

Claims Service Line (CSL) is part of the Travel, Claims Education Grant Pillar responsible for processing Entitlement and Official travel claims for all staff categories. Residential security reimbursements for entitled Individual Uniformed Personnel (IUP) and international individual contractor fees are also processed by the CSL.

Operationalized in April 2018, the CSL currently serves 17 Client Missions in Africa. 

  • CSL processes approximately 45,000 travel claims annually for all staff and non-staff categories
  • CSL processes approximately 5,000 residential security claim reimbursements annually for entitled international uniformed personnel
  • CSL processes consultant and individual contractor (international) fees for 5 client missions