The Regional Service Centre Entebbe (RSCE) brought staff together for an engaging ISO Awareness Clinic in May 2026 as part of the ISO 9001:2015 certification journey. The aim of the clinic was to reinforce the Centre’s commitment to quality, consistency and operational excellence.
Held at the Gazebo area, the clinic provided an open and accessible platform for staff to deepen their understanding of the Quality Management System (QMS) and their role in delivering high-quality services. The clinic welcomed colleagues throughout the day, creating a flexible and interactive learning environment.
The message was simple: ISO is not an additional task but a structured way of delivering quality service that is already embedded in the RSCE day to day work. From managing risks and following standard operating procedures to delivering results for clients, the clinic highlighted how these efforts contribute to consistent, transparent, and measurable service delivery.
“RSCE is building on its strength as a centre of excellence. ISO provides the structure and evidence to demonstrate it. We are not adding work we are simply making our work visible, consistent, and credible.” Said Elise Metougue, Chief, Legal, Audit and Risk Response Management Unit (LARRMU).
Staff explored key ISO 9001:2015 concepts, including risk-based thinking, performance monitoring, and continual improvement. The project team from LARRMU and a team of consultants provided practical guidance on essential tools such as SOPs, logs, and performance tracking, ensuring staff could connect ISO principles directly to their day-to-day responsibilities.
The clinic also reinforced that quality is a shared responsibility, with every staff member playing a role in strengthening service delivery. By enhancing internal processes, RSCE is better positioned to provide reliable and responsive support to its client missions and partners.
Discussions underscored how structured processes and standardization enable RSCE to deliver reliable, efficient, and client-focused services in support of United Nations operations.
As RSCE advances toward ISO certification, the Awareness Clinic represents a key step in ensuring that quality is not just a standard but a shared value embedded in every process, every service, and every step.
