The Education Grant Service Line (EGSL) processes all education grant requests (advances and claims) for international civilian staff members serving field missions in Africa. There are 14 staff members in EGSL, comprising of 3 international and 11 national posts. The service line is headed by a service line manager and is divided into 3 teams:
- Client support/receiving team (EG Admin Assistant);
- Processors team (HR partner 1); and
- Approving officers (HR Partner 2).
While serving its clients, the service line is focused on achieving two over-arching objectives, which are tracked using KPIs reported monthly to the RSCE steering committee:
- Process Education Grant requests within 4 weeks; and
- Return non-compliant Education Grant requests within 14 calendar days.
During peak period which runs from July to October, the service line organize the work of its staff accordingly and, if necessary, rely on the temporary assistance of surge resources (either staff from other service lines or individual contractors).
All service requests are initiated in FSS, and currently processed in Umoja since 1st November 2015 except for cases before the 2014/15 school year and where s/ms separated before 01.11.2015.
The exceptional cases are processed by EGSL in IMIS and approved by UNHQ payroll staffs.
EGSL roles include, but are not limited to:
- Receive the Education Grant from staff member in FSS.
- Review the Education Grant Claim submitted by the SM.
- Return the claim to the HRA (if the application is incomplete or has misinformation).
- Reject or return a request in FSS (if applicable).
- Assign the request to a processor.
- Process Education Grant request
- Approve Education Grant request
Achievements/what you process in a month
The Service Line processed 6,278 requests (claims and advances) from July 2015 to June 2016, which is about an average of 523 requests per month.
The service line is expected to process 6,126 education grant requests (claims and advances) in a year, which includes 1,590 from MONUSCO, 1,063 from UNMISS, 1,818 from UNAMID, 5 from UNISFA, 292 from UNSOA and UNSOM, 231 from MINUSCA, 80 from MENUB and 1,047 from other United Nations entities.
Further information, including FAQs and forms, can be found on COSMOS (internal link)