Leadership

Paulin DJOMO

Director, Regional Service Centre Entebbe

Mr Paulin Djomo joined the United Nations Regional Service Centre Entebbe (RSCE) in Uganda, as of Monday 18 December 2017.

Before joining the RSCE, Mr Djomo has served the United Nations for the past 21 years in a variety of positions and different UN entities; the International Organization for Migration (IOM), the United Nations High Commission for Refugees (UNHCR), the United Nations Development Programme (UNDP) under the UNV programme, the UN Secretariat (MONUC - FPD/DFS). His most recent assignment was in Yemen/Jordan where he served as the Chief of Mission Support for the Office of the Special Envoy of the Secretary-General for Yemen (OSESGY), based in Amman. He is a national of Cameroun, where he studied and graduated in Law at the University of Yaoundé.

Mr Djomo has extensive experience in Human Resources, Administration, Budget and Finance. While serving at United Nations Headquarters, he was included and contributed to several working groups, strategic and technical assessment teams that provided strategic guidance to field operations at different stages of their existence. He also assisted the Department in the establishment of the RSCE under the Global Field Support Strategy (GFSS) initiative. He was responsible among other undertakings for identifying non-location dependent Human Resources transactions that will be part of the shared services and develop the rationale for an economy of scale.

 

Nalini CONTRERAS

Deputy Director a.i., Regional Service Centre Entebbe

Ms Nalini Contreras joined the United Nations Regional Service Centre Entebbe (RSCE) on 27 June 2018. As Deputy Director a.i., she coordinates with the Director of the RSCE to implement and oversee administrative and operational strategies, including all programs, policies and activities. 

A native of Belize, Ms Contreras joined the Centre with over 20 years of professional experience of which 17 have been in the United Nations Secretariat in the areas of human resources and administration. Ms Contreras served in the United Nations Mission in Sierra Leone and was a human resources desk officer at the UN headquarters in New York for several peacekeeping and special political missions. She has worked in the Office of Human Resource Management, the Department of Field Support, the Department of Peacekeeping Operations, and the Office of Internal Oversight Services in various roles. 

A successful candidate in the National Competitive Recruitment Examination, she has served under three Secretaries-General. Throughout her career, Ms Contreras has been responsible for leading the implementation of several organization-wide change management initiatives including the operationalization of the Field Central Review bodies, the Young Professionals Programme and the new Managed Reassignment and Staff Selection System. Ms Contreras also played key roles in the development of Galaxy and inspira and created the first training programmes for practitioners of both HR systems.

She holds an MBA from the University of Texas and a Bachelor’s degree in Economics from Rockhurst University.

 

Emmanuel NGOR

Chief, Regional Field Technology Services

Mr Emmanuel Ngor is an experienced Information Technology professional. He recently served as the Chief of Service, Regional Service Management in the office of Information and Communications Technology (OICT) – The Service oversees all ICT operations and service management at UNHQ and the broadcast and conferencing services for the intergovernmental bodies and the Secretariat.

He has over 26 years of experience in the Information and Communications (ICT) industry, of which more than 22 years are within the United Nations system. He has extensive ICT managerial and leadership experience in the United Nations system at the mission, regional, and UNHQ levels.

In addition, he was the Chair of the ICT Policy Committee and a focal point of ICT business continuity at UNHQ. He was part of a cross-functional project team composed of over 130 focal points from across the UN Secretariat, UNDP, UNFPA, UNICEF, UN Women, and the New York Staff Union that developed recommendations for the Secretary-General’s Next Normal report.

Mr. Ngor received his Master of Science in Computing from Loughborough University, United Kingdom. He is a South Sudanese-born Canadian.

Josef SALANI

Service Delivery Manager, Financial Services & Compliance Monitoring

As a Service Delivery Manager of Financial Services & Compliance Monitoring Pillar at Regional Service Centre Entebbe (RSCE), based in Uganda, Mr Josef Salani is head of a service delivery pillar that has four service lines responsible for processing transactions on behalf of RSCE’s client and non-client missions. These transactions are in respect of Financial Reporting, Compliance Monitoring, Vendors and Cashier.

Prior to joining the RSCE, Josef Salani was working at a Global Shared Service Centre for United Nations Development Programme (UNDP), based in Kuala Lumpur, Malaysia. He joined the GSS Centre at its inception in November 2011 and worked in different portfolios until his departure in May 2016. At the GSS Centre, Mr Salani initially worked as Regional Services Manager, responsible for UNDP country offices in Africa and Arab States regions. Later on, following a restructuring of UNDP, Mr Salani was reassigned to head a global Record to Report (RTR) team that was responsible for transaction recording and reporting for UNDP country offices and Headquarters Offices.

Prior to joining the UN common system, Josef Salani worked in the private sector with several years in Audit and Assurance, Accounting, Finance and General Administration.

Josef Salani’s background is primarily Finance. However, having worked in Accounting and Finance for many years, he has now specialized in Outsourcing in general and Shared Services in particular, and Operations Management.

Since joining the RSCE in May 2016, Josef Salani has worked hard in ensuring better client service, improved the speed of processing transactions to meet Key Performance Indicators and oversaw the renewal of big budget Travel Management Services contract, among other achievements.

Josef Salani is a Fellow of Association of Chartered Certified Accountants (FCCA) and a US Certified Internal Auditor (CIA) as well as an International Public Sector Accounting Standards (IPSAS) Specialist, certified by the IPSAS Board in the United Kingdom.

He also holds a Master’s degree in Business Administration (MBA Finance) and a Bachelor’s degree in Accounting.

 

Jana WARMING

Service Delivery Manager, Staff Travel, Education Grant and Claims

Ms Jana Warming joined the Regional Service Centre Entebbe (RSCE) as Service Delivery Manager for Education Grant, Travel and Claims in July 2022. She is a long-experienced manager and has been with the UN Secretariat for more than 17 years.

As the Service Delivery Manager, Ms. Warming oversees operations of three service lines comprising: Education Grant, Travel and Claims.

Prior to joining the RSCE, she held positions in client services, general administration, HR administration, budget, finance and procurement at the United Nations Secretariat in New York and Geneva. She led large teams providing services to UN peacekeeping missions as well as UN client entities and staff members. She is committed to delivering excellent customer service. 

 She started her career in the private sector where she worked in internal audit and financial controlling for a German chemical company in Ludwigshafen, Germany and Singapore. Servicing clients has always been at the heart of her business. She is committed to delivering efficient services to individual and corporate clients.

Ms Jana Warming holds a master’s degree in Business Administration from the University of Bayreuth in Germany. She also studied at the Burgundy School of Business in Dijon, France. As a native German speaker, she is fluent in English and French. 

 

Agha Shaheen KHAN

Service Delivery Manager, Benefits and Entitlements

Agha Shaheen Khan is the Service Delivery Manager, Benefits and Entitlements at the Regional Service Centre Entebbe (RSCE). He oversees operations of four service lines comprising; Civilian Benefits and Payroll, Onboarding and Separation, National Staff and Uniformed Personnel.

Mr Khan joined the Centre with over 20 years of professional experience in financial management and accounting in the public sector and international institutions.  He began his career in the UN system with UNRWA Headquarters in Amman, Jordan as a Financial Policies and Systems Officer. Later he was the Head of Finance in the Jordan Field Office. Before joining RSCE he was the Head of Finance in UNRWA Lebanon Field Office, Beirut.

Prior to joining the UN common system, Mr Khan worked several years in the private sector in internal auditing, financial accounting, corporate reporting, finance and general administration.

Mr Khan is a Fellow Member of the Institute of Chartered Accountants (FCA).

 

 

 

 

Benta Achieng ASETO

Chief, Client Service Section

Ms Benta Aseto is the Chief, Clients Service Section at the Regional Service Centre netebbe (RSCE). She joined the RSCE in February 2019 as the Chief of the Client Services Delivery Pillar. She is a seasoned customer advocate and expert with experience spanning over 27 years gained from service-oriented organizations.

Benta has held several senior leadership positions prior to joining the RSCE. Working with Barclays Bank, she served as the Country Head of Customer Service for Barclays Kenya before moving on to the position of Africa Regional Head of Customer Service for Barclays Africa Group in charge of 12 countries in North, West, East and Southern Africa. Before joining Barclays, she worked for Citibank N.A., ABN AMRO Bank and Kenya Airways where she was the head of Passenger Services responsible for the service experience of the airline passengers. In these roles, Benta championed customer service strategy and execution, service transformation and innovation, embedded the philosophy of Treating Customers Fairly (TCF).

She has served as the Lead Consultant and Chief Executive Officer at Celcos Africa Consult Limited, and on the Board of Directors for the Institute of Customer Experience Kenya (ICX Kenya) and Operations Management Society of Kenya (OMSK).

Benta has received extensive training from leading business schools such as London Business School, Harvard University, Duke Leadership Academy amongst others. She holds a Master's in Business Administration (MBA) degree from the University of Nairobi as well as a Bachelors of Education from Kenyatta University. She holds certification in Customer Experience Management from the University of Pretoria and the CX University, Pennsylvania.