Director a.i. Regional Service Centre Entebbe
Mr Paulin DJOMO joined the United Nations Regional Service Centre Entebbe (RSCE) in Uganda, as of Monday 18 December 2017.
Before joining the RSCE, Mr Djomo has served the United Nations for the past 21 years in a variety of positions and different UN entities; the International Organization for Migration (IOM), the United Nations High Commission for Refugees (UNHCR), the United Nations Development Programme (UNDP) under the UNV programme, the UN Secretariat (MONUC - FPD/DFS). His most recent assignment was in Yemen/Jordan where he served as the Chief of Mission Support for the Office of the Special Envoy of the Secretary-General for Yemen (OSESGY), based in Amman. He is a national of Cameroun, where he studied and graduated in Law at the University of Yaoundé.
Mr Djomo has extensive experience in Human Resources, Administration, Budget and Finance. While serving at United Nations Headquarters, he was included and contributed to several working groups, strategic and technical assessment teams that provided strategic guidance to field operations at different stages of their existence. He also assisted the Department in the establishment of the RSCE under the Global Field Support Strategy (GFSS) initiative. He was responsible among other undertakings for identifying non-location dependent Human Resources transactions that will be part of the shared services and develop the rationale for an economy of scale.
Deputy Director a.i., Regional Service Centre Entebbe
A native of Belize, Ms Contreras joined the Centre with over 20 years of professional experience of which 17 have been in the United Nations Secretariat in the areas of human resources and administration. Ms Contreras served in the United Nations Mission in Sierra Leone and was a human resources desk officer at the UN headquarters in New York for several peacekeeping and special political missions. She has worked in the Office of Human Resource Management, the Department of Field Support, the Department of Peacekeeping Operations, and the Office of Internal Oversight Services in various roles.
A successful candidate in the National Competitive Recruitment Examination, she has served under three Secretaries-General. Throughout her career, Ms Contreras has been responsible for leading the implementation of several organization-wide change management initiatives including the operationalization of the Field Central Review bodies, the Young Professionals Programme and the new Managed Reassignment and Staff Selection System. Ms Contreras also played key roles in the development of Galaxy and inspira and created the first training programmes for practitioners of both HR systems.
She holds an MBA from the University of Texas and a Bachelor’s degree in Economics from Rockhurst University.
Chief, Regional Field Technology Services
He has over 26 years of experience in the Information and Communications (ICT) industry, of which more than 22 years are within the United Nations system. He has extensive ICT managerial and leadership experience in the United Nations system at the mission, regional, and UNHQ levels.
In addition, he was the Chair of the ICT Policy Committee and a focal point of ICT business continuity at UNHQ. He was part of a cross-functional project team composed of over 130 focal points from across the UN Secretariat, UNDP, UNFPA, UNICEF, UN Women, and the New York Staff Union that developed recommendations for the Secretary-General’s Next Normal report.
Mr. Ngor received his Master of Science in Computing from Loughborough University, United Kingdom. He is a South Sudanese-born Canadian.
OiC, Staff Travel, Education Grant and Claims
Mr Norman Kutosi-Kisukye joined the RSCE in 2015 as Finance Officer in the National Staff Service Line. He later moved to the Clams Service Line as Service Line Manager (SLM) before joining the Education Grant Service Line as SLM. He participated in data cleansing, deployment and ramp-up and stabilization of Umoja cluster 5 which included national staff payroll records.
Prior to joining the UN common system, Mr Kisukye has a number of years of experience with Financial Reporting in the private sector as Manager Treasury Operations with CIBC Mellon Capital Markets, CIBC Mellon is a Leading Global firm in investment servicing for institutional investors based in Toronto, Canada. He was also served as a Financial Analyst for the same firm. Manager Financial Accounting and Reporting with the Canadian Imperial Bank of Commerce (CIBC), Audit and Assurance and Financial Analyst in Atlanta, Georgia.
Mr Kisukye interned with the UN at the United Nations Compensation Commission (UNCC) (Geneva, Switzerland) and was a UN Volunteer placed in the United Nations Mission in Kosovo (UNMIK) (Pristina, Kosovo)
He holds a Master’s degree in Business Administration (MBA International Business) and a Bachelor’s degree in Commerce.
Agha Shaheen Khan
Service Delivery Manager, Benefits and Entitlements
Agha Shaheen Khan is the Service Delivery Manager, Benefits and Entitlements at the Regional Service Centre Entebbe (RSCE). He oversees operations of four service lines comprising; Civilian Benefits and Payroll, Onboarding and Separation, National Staff and Uniformed Personnel.
Mr Khan joined the Centre with over 20 years of professional experience in financial management and accounting in the public sector and international institutions. He began his career in the UN system with UNRWA Headquarters in Amman, Jordan as a Financial Policies and Systems Officer. Later he was the Head of Finance in the Jordan Field Office. Before joining RSCE he was the Head of Finance in UNRWA Lebanon Field Office, Beirut.
Prior to joining the UN common system, Mr Khan worked several years in the private sector in internal auditing, financial accounting, corporate reporting, finance and general administration.
Mr Khan is a Fellow Member of the Institute of Chartered Accountants (FCA).
Benta Achieng Aseto
Chief, Client Services Pillar
Ms Benta Aseto joined the UN RSCE in February 2019 as the Chief of the Client services Pillar. She is a seasoned customer advocate and expert with experience spanning over 27 years gained from service-oriented organizations.
Benta has held several senior leadership positions prior to joining the RSCE. Working with Barclays Bank, she served as the Country Head of Customer Service for Barclays Kenya before moving on to the position of Africa Regional Head of Customer Service for Barclays Africa Group in charge of 12 countries in North, West, East and Southern Africa. Before joining Barclays, she worked for Citibank N.A., ABN AMRO Bank and Kenya Airways where she was the head of Passenger Services responsible for the service experience of the airline passengers. In these roles, Benta championed customer service strategy and execution, service transformation and innovation, embedded the philosophy of Treating Customers Fairly (TCF).
She has served as the Lead Consultant and Chief Executive Officer at Celcos Africa Consult Limited, and on the Board of Directors for the Institute of Customer Experience Kenya (ICX Kenya) and Operations Management Society of Kenya (OMSK).
Benta has received extensive training from leading business schools such as London Business School, Harvard University, Duke Leadership Academy amongst others. She holds a Master's in Business Administration (MBA) degree from the University of Nairobi as well as a Bachelors of Education from Kenyatta University. She holds certification in Customer Experience Management from the University of Pretoria and the CX University, Pennsylvania.