UN
United Nations Peacekeeping
Paulin DJOMO
Director, Regional Service Centre Entebbe
December 2017 to date, Mr. Djomo is leading the Regional Service Centre in Entebbe (RSCE). The RSCE is the largest Shared Service Center of the UN secretariat, processing over 55,000 transactions each month, serving all Peacekeeping Operations and Political offices in Africa. He has contributed to the United Nations operations and ideals for the past 28 years in a variety of positions with different UN entities:
Prior to joining the RSCE, Mr. Djomo led the Administration of the Office of the Special Envoy of the Secretary General for Yemen. He transferred the office from New York to Amman, Jordan, establishing its presence in Jordan and increased the presence in Sana’a and Aden.
Before joining the Yemen operation, he served as the Chief of Human Resources (2005 to 2007) In the UN Mission in the DRC and as a Senior staff within the Field Personnel Division of the Department of Field Support at UN Headquarters in New York (2007 to 2016), as a Team Lead handling Peacekeeping Operations and Special Political Offices in West, East and Central Africa.
Prior to joining the UN Secretariat, Mr. Djomo worked with UNDP (2001 to 2005), where he established the UN Volunteers program within the largest Peacekeeping Operations (PKO) in the Democratic Republic of Congo, recruited and managed over 500 Volunteers in support of the mission’s mandate. He also worked with UNHCR Angola (1998 to 2001), helping the Angolan Government with refugee management, protection, and social services for large Congolese refugee camps both in Luanda and the North of Angola.
He started his career as a junior officer with the International Organization for Migration (IOM) in Angola (1996 to 1998), managing a regional office mandated with demobilizing and reintegrating former Angolan combatants.
Mr. Djomo holds a Master of Business Administration, Leadership and Management from York Saint John’s University in London. He speaks English, French and Portuguese.
Nalini CONTRERAS
Deputy Director, Regional Service Centre Entebbe
A native of Belize, Ms Contreras joined the Centre with over 20 years of professional experience of which 17 have been in the United Nations Secretariat in the areas of human resources and administration. Ms Contreras served in the United Nations Mission in Sierra Leone and was a human resources desk officer at the UN headquarters in New York for several peacekeeping and special political missions. She has worked in the Office of Human Resource Management, the Department of Field Support, the Department of Peacekeeping Operations, and the Office of Internal Oversight Services in various roles.
A successful candidate in the National Competitive Recruitment Examination, she has served under three Secretaries-General. Throughout her career, Ms Contreras has been responsible for leading the implementation of several organization-wide change management initiatives including the operationalization of the Field Central Review bodies, the Young Professionals Programme and the new Managed Reassignment and Staff Selection System. Ms Contreras also played key roles in the development of Galaxy and inspira and created the first training programmes for practitioners of both HR systems.
She holds an MBA from the University of Texas and a Bachelor’s degree in Economics from Rockhurst University.
Emmanuel NGOR
Chief, Regional Field Technology Service
Mr. Ngor's contributions to the United Nations demonstrate his commitment to advancing sustainable technology and supporting the Organization's strategic goals. He received his Master of Science in Computing from Loughborough University, United Kingdom. Emmanuel Ngor is a South Sudanese-born Canadian.
Jana WARMING
Service Delivery Manager, Staff Travel, Education Grant and Claims
Ms Jana Warming joined the Regional Service Centre Entebbe (RSCE) as Service Delivery Manager in July 2022. She is an experienced manager and has been with the UN for more than 19 years. As the Service Delivery Manager, Ms. Warming oversees operations of three service lines namely Travel, Claims and Education Grant.
Prior to joining the RSCE, she held positions in client services, general administration, HR administration, budget, finance and procurement at the United Nations Secretariat in New York and Geneva. She led large teams providing services to UN peacekeeping missions as well as to other UN client entities and staff members. She is committed to delivering excellent customer service.
She started her career in the private sector where she worked in internal audit and financial controlling for a German chemical company in Ludwigshafen, Germany and Singapore. Servicing clients has always been at the heart of her business. She is committed to delivering efficient services to individual and corporate clients.
Ms Jana Warming holds a master’s degree in Business Administration from the University of Bayreuth in Germany. She also studied at the Burgundy School of Business in Dijon, France. As a native German speaker, she is fluent in English and French.
Benta Achieng ASETO
Chief, Client Service Section
Ms. Benta Aseto is the Chief, Clients Service Section at the Regional Service Centre Entebbe (RSCE). She joined the RSCE in February 2019 as the Chief of the Client Services Delivery Pillar. She is a seasoned customer advocate and expert with experience spanning over 30 years gained from service-oriented organizations.
Benta has held several senior leadership positions prior to joining the RSCE. Working with Barclays Bank, she served as the Country Head of Customer Service for Barclays Kenya before moving on to the position of Africa Regional Head of Customer Service for Barclays Africa Group in charge of 12 countries in North, West, East and Southern Africa. Before joining Barclays, she worked for Citibank N.A., ABN AMRO Bank and Kenya Airways where she was the Head of Passenger Services responsible for the service experience of the airline passengers. In these roles, Benta championed customer service strategy and execution, service transformation and innovation, embedded the philosophy of Treating Customers Fairly (TCF).
She has served as the Lead Consultant and Chief Executive Officer at Celcos Africa Consult Limited, and on the Board of Directors for the Institute of Customer Experience Kenya (ICX Kenya) and Operations Management Society of Kenya (OMSK).
Benta has received extensive training from leading business schools such as London Business School, Harvard University, Duke Leadership Academy amongst others. She holds a Master's in Business Administration (MBA) degree from the University of Nairobi as well as a Bachelor of Education from Kenyatta University. She holds certification in Customer Experience Management from the University of Pretoria and the CX University, Pennsylvania.
Jacqueline GREENE
Service Delivery Manager, Benefits and Payroll
Jacqueline Greene oversees the Benefits and Payroll Section of the RSCE that processes entitlement and benefits for staff in the region. She manages the operations of four service lines comprising Civilian Benefits and Payroll, Onboarding and Separation, National Staff and the Uniformed Personnel Service Lines that manage contracts and administer benefits & entitlements, process off-cycle payments, MORSS claims, payroll recoveries (related to accommodation, telephone bills, rations, catering services and liberty mileage) and review & clears open items.
She has over 30 years of experience in various facets of administration and human resources such as benefits and entitlements, payroll, employee relations, and recruitment. In addition, she has 13 plus years of UN specific experience, which includes field experience at United Nations Operation in Côte d'Ivoire (ONUCI), as well as specialized agency experience at United Nations Framework Convention on Climate Change (UNFCCC) and United Nation Relief and Works Agency (UNRWA).
Prior to joining the UN System, she worked as a consultant with Watson Wyatt as well as Resources Global Professional, where she led several system improvement implementations.
Jackie holds a bachelor’s degree in economics from Truman State University and a master’s degree with a focus in human resources from DePaul University, both institutions are in the USA.
Jeremy BONSU
OiC, Financial Services and Compliance Monitoring Section
Jeremy Bonsu oversees functions in areas of accounting and financial reporting; bank reconciliations and internal controls; cashier services which include payments release for house banks managed by RSCE and approving of banking details across the globe assigned to RSCE by UN HQ Treasury; and vendor services which include the processing of commercial and non-commercial invoices.
Jeremy has over two decades of experience spanning domains of accounting, finance, statistical analysis, project management, and general administration. He has held leadership roles in both private and public sectors. Prior to joining RSCE, he was Director of Financial Planning, Reporting and Analysis at the Investment Industry Regulatory Organization of Canada. Before that, he was the Finance Lead for a major capital project – of almost half-a-billion Canadian dollars – that built the first airport rail link in Toronto, the Union Pearson Express which connects Downtown Toronto to Toronto Pearson International Airport.
Jeremy holds a Master of Business Administration degree from the University of Windsor, and Master of Public Administration degree from Queen’s University. He is a Chartered Professional Accountant (Canada).