The Regional Service Centre Entebbe sets new record in onboarding

11 Oct 2019

The Regional Service Centre Entebbe sets new record in onboarding

Mark Kaheru

1 October 2019, Entebbe; The Regional Service Centre Entebbe (RSCE) Onboarding and Separation Service Line (OSSL) team has successfully onboarded, travelled, checked-in and processed movement entitlements for one of the candidates in just nine (9) days setting a new record in the UN Secretariat. The achievement has been recognized by the Chief, RSCE, the mission and UN headquarters in New York. 

On 23 May 2019, the Secretary-General established the Emergency Ebola Response Coordination (EERC) at the epicenter of the Ebola outbreak in Butembo, Democratic Republic of Congo to oversee the coordination of international support for the Ebola response and ensure that an enabling environment, particularly security and political, is in place to allow the Ebola response to be effective.

The Office for the EERC operating in eastern DRC, is currently working closely with UN Peacekeeping Mission in Congo (MONUSCO)and the Department of Operational Support (DOS) on surge staffing efforts, with one of the main priorities being the recruitment of the team that will work directly with the Coordinator in the affected areas.

RSCE was tasked to support expedited onboarding actions for the selected candidates for the EERC in July 2019. To-date more than 30 personnel have been on-boarded with an average turnaround time of 3 weeks.

The RSCE Key Performance Indicator (KPI) for onboarding selected candidates is set at 90 days, however, the OSSL team has surpassed all expectation by successfully onboarding and processing for one of the candidates in a tenth of the time.  

This goes to show that at RSCE, “Great Service Begins With Me”, a philosophy being celebrated in this year’s International Client Service Week from 7th to 11th October 2019 championed by the Chief of RSCE.

This success is attributed to the unconditional commitment of the team that is determined and dedicated to support the mandate of the RSCE client missions, collaboration of the MONUSCO team coupled with the responsiveness of the candidate.

The OSSL team was able to achieve the milestone due to teamwork, priority given to emergency missions or projects like the Ebola and elections, proactiveness in engaging respective stakeholders for information before hand, additional work effort including working overtime and weekends, and the cooperation received from stakeholders i.e. staff member, UNHQ and MONUSCO. 

The goal in Onboarding and Separation Service Line (OSSL) is to provide efficient, effective and timely services to RSCE Client Missions